Rovert Digital https://rovertdigital.com/ Startup and B2B Marketing Growth Tue, 18 Jul 2023 23:34:49 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 https://rovertdigital.com/wp-content/uploads/2023/02/cropped-rovertdigital-favicon-32x32.png Rovert Digital https://rovertdigital.com/ 32 32 5 Quick-Fire Tips for Writing Effective B2B Website Copy (So You Can Do It Too!)  https://rovertdigital.com/insights/5-tips-for-writing-effective-b2b-website-copy/ https://rovertdigital.com/insights/5-tips-for-writing-effective-b2b-website-copy/#respond Mon, 17 Jul 2023 07:04:40 +0000 https://rovertdigital.com/?p=3364 The post 5 Quick-Fire Tips for Writing Effective B2B Website Copy (So You Can Do It Too!)  appeared first on Rovert Digital.

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Website copy can be the most deceptive form of writing out there. Considering B2B is all about providing services or products, getting your tone and language right is top priority. As copywriters will know, simple or short-form writing styles can be the hardest to execute effectively.

Your goal with website copy is to communicate exactly what your customers need, and also capture the voice of your business. There’s nothing more frustrating than filtering through endless landing pages of babbling content when you really just need a to-the-point product description and an appointment booking option.

This is where we have to strike a balance between distinguishing language and tone, and the practicality of being a website user. According to TechJury, “52% of buyers are more inclined to purchase from vendors after reading their content.” This places even more emphasis on getting your web copy right – although it isn’t the same as blogs or social media posts, effective web copy can be the difference between a closed deal and a regular trend of bounce-rates.

Get Your Tone Right:

You need to tell a story – every customer comes to your business wanting to solve a problem they’re facing. This should be at the heart of your website copy – how do you make them feel understood and prioritised?

A lot of this begins with inclusive language and doing your research into your target audience. Consider what it is you’re selling. In the B2B sphere, a lot of customers are coming to your website looking for technical and digital solutions for challenges that prevent them from getting maximum sales.

Let’s say you’re selling software – it’s likely that your clients need to know exactly what product is going to suit their needs and their budget. Provide them with an expandable graph of features. If you can’t describe each feature in a sentence (and perhaps provide the option to learn more if their interest piques), then customers will easily click away in favour of a solution that appears more upfront. Consider this: “67% of B2B buyers find product specifications and functionality useful.”

Don’t Treat Your Website as a Walking Advertisement:

Look, in plain terms, we don’t want to give off that ‘Do you struggle with clogged sales funnels and low ROI?’, as-seen-on-tv tonal choices. Depending on the product/solution, your potential may see this is as insincere and even as click-bait for product advertising. The above website copy example only answers one of the required ingredients of effective website copy: identifying a customer’s pain point. It doesn’t meet the standard for capturing a genuine and personable tone. According to Forbes, B2B customers are beginning to rely “more on the internet than salespeople” which means that your website is the initial sales tool for all customers to respond to.

Make Your Call-to-Actions (CTAs) Worthwhile

Pop-up CTAs can overwhelm the outlay of your website and even deter potential clients from contacting you. The overload of options on the screen takes away from your actual content, or distracts from simple website features. As for the CTAs, only choose one per landing page – too many and you risk confusing your potential client. Let’s say one of your productivity management tools offers a free trial for its premium edition; an effective CTA for this might be ‘Start For Free‘ – notice how it still captures the message, but it’s not as boring as ‘Begin Your Free Trial Today.’

The Golden Rule: Place Your Customer and Their Needs Central

No matter what, your language needs to speak directly to your customer and their pain points. According to CEO World, “When making B2B purchase decisions, Millennials (aged 26–41) want a personalized shopping experience similar to what B2C provides.” This extends to how people feel when they read your website copy – it should place them front and centre. You can use automated conversational marketing and data management tools like Drift or Databox for easy audience data analysis. The rule of putting your customer first in your copy is so simple to apply, even on a sentence scale.

Compare:
‘We are passionate about growing your ROI and helping you make better budget decisions’ 

with

‘Grow your ROI and invest your software budget where it counts with our automated Purchase Order management product.’ 

Notice how the latter uses the pronoun ‘you’ to put the customer’s needs before your advertising pitch? 

In 2023, “Website development is the number one area of marketing spend, leading with 51%.” You can write your own copy, but if you don’t have the time to do it, the option of outsourcing a professional is going to help elevate your website into an authentic representation of what you can do for your customers.

The number one piece of advice that informs the way we write copy for websites is: Write your website copy like you have to pay for every single word you include. The delete key on your keyboard is your friend! If you’re getting a professional to write for you, ensure that they are up to scratch with their researching habits – they should be looking at what’s working for your competitors, and what isn’t.This way, they can build your website copy around the identity of your brand and what the buyer personas of your customers are. Most of your clients are already informed about the mechanics of generating sales and know what challenges they’re facing, so there’s no need to over-explain.  Remember that your copy should honour the professionals who are going to be purchasing from you, and their business needs.

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Digital Lingo: Paid Search and Organic Marketing https://rovertdigital.com/insights/paid-vs-organic-marketing-how-to-use-them-effectively/ https://rovertdigital.com/insights/paid-vs-organic-marketing-how-to-use-them-effectively/#respond Fri, 07 Jul 2023 07:19:26 +0000 https://rovertdigital.com/?p=3315 The post Digital Lingo: Paid Search and Organic Marketing appeared first on Rovert Digital.

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Paid and Organic… It’s nothing new. However, of all marketing channels, according to our clients, these are the most cryptic and overwhelming channels to master. What does your journey look like with Paid and Organic marketing channels?

Maybe you’re tried one and are wondering if the other is more fruitful. In this blog, we’ll explore both approaches and the different forms they can come in. Each has their virtues and vices, and sometimes using a combination of both can cultivate a more consistent return on your advertising investment.

By the end of the article, I hope you’ve got a clearer perspective on the marketing technique that suits your individual needs, and perhaps learnt something new to bring to your marketing team.

Let’s get Organic!

Organic Marketing believes in creating natural connections between themselves and their clients. They operate across various different social media and website channels, using unpaid content forms to promote their brand. Feed updates across Organic Marketing’s social media platforms don’t include boosted posts. Rather, they tailor their content to SEO trends and relevant hashtags to reach their target audience. LinkedIn cites that SEO, when partnered with Organic Marketing as a primary method of meeting consumer pain points, can generate ‘1000% more traffic than organic social media’ marketing functioning alone.

Organic Marketing does not focus on a short term return on investment – it looks toward the bigger picture. Often organic marketing seeks to create long-term loyalty between customers and brands. It can encourage a community wherein customers can share their experience with like-minded individuals and bring them across to your business by recommendation. Organic Marketing has the power to spread naturally because posts shared by your business may then be re-shared by your followers, thus connecting with a whole new community of people.

Organic Marketing uses various formats to connect with potential leads – this can include email campaigns, blogs, social media posts, videos and informative/educational/entertaining content. Essentially, Organic Marketing is not shoving a sales campaign in a customer’s face. Organic Marketing is centred around providing a solution to a customer’s problem in a way that feels empathetic, natural and timely. Organic Marketing allows you to engage with your customers in a supportive way throughout the duration of the sales journey that makes them feel understood, so they’ll form a bond with your brand and want to revisit.

Organic Marketing does come with its own set of challenges. Namely, getting your posts to the top of the algorithm consistently. Whilst SEO remedies this obstacle significantly, it can be difficult to have your posts remain in a visible space when they aren’t benefiting from paid boosting. 

For example, Hootsuite finds that ‘the average organic reach for a Facebook post is about 5.5% of your follower count.‘ Another challenge of using Organic Marketing is firming up the connection between your website and social media channels – without paid intervention, it can be difficult to close the conversion of getting a client to click through to your website.

This is where retargeting campaigns come in – it can be a great hybrid approach to use your marketing budget for boosting your website back onto the suggested pages of leads who have since clicked off your site. Promotional emails can also be a form of re-targeting once a purchase has been made, or indeed as advertising material on their own.

Paid Marketing

Paid marketing can sometimes suffer a negative rep. With the amount of advertising we consume across social media and searching online, our palates for advertising have become far more gourmet if you will. Insincerity and pushiness in sales campaigns read as a deterrent for potential leads. 

Supplementing this, post-pandemic, the convenience of online shopping has been earmarked by a significant uptick in paid social media advertising. As such, responding to the desirability of convenience can benefit your business by providing solutions that are instantaneous and accessible from the comfort of your buyer’s home. Often, people tend to picture paid marketing as one of those blown-up, waving creatures parked out the front of car washes that scream about the cheap deal available. We’re going to debunk that myth and show you how paid marketing can be honed to influence your advertising reach effectively.

Paid marketing can come in similar forms to that of Organic Marketing. Meaning you could use social media posts, blogs and website content, collaboration posts, videos, events and commercials as a means of advertising your business. Paid marketing is able to be analysed through various different means, such as social media analytics tools and conversion rates as a result of click-throughs, lead generation and post impressions. A successful example of paid marketing comes through the latest upgrades to Instagram – utilising website and search history analytics, customer interests are often transmitted by algorithm across your socials and searching platforms. As a result, potential leads may encounter paid advertising tailored to products or pain points of note for them that pop up into their Instagram feed without necessarily coming across as an advertisement straight away. This could be, for example, collaboration posts that featured paid product placement.

Paid Search and Organic Marketing Key Terms and Definitions

Lead: A generated lead means that a customer has interacted with a touchpoint – whether an email, a message via social media, an advertisement or a form – and has opened up communication with your business. 

Evergreen content: Pertaining more to organic marketing strategies, evergreen content is defined as material that responds directly to your audience’s needs, and is always relevant to them. 

SEO (Search Engine Optimisation): Used particularly for organic marketing, search engine optimisation prioritises your business at the top of search engine results pages to reach your target audience. It uses keywords, key phrases in searches, geographic location, customer searching behavioural patterns and purchase history to boost your content as the most relevant. 

SERP: Search Engine Results Page   

PPC: Pay-Per-Click advertising, meaning advertisements that are boosted by financial backing.

Conversions: Conversions apply to both paid and organic marketing. At a simple level, a conversion is defined as a customer-fulfilling interaction with your business. This could be making a payment, completing a review, filling out a form or responding to an email.  

Daily Budget: An amount of money – with a budget cap – that you are planning to spend on a marketing campaign per day. This may vary depending on the days you need to factor in boosting posts or posts that you selectively invest more in because they have a higher chance of reaching your target audience. 

Campaigns: Campaigns are a series of ads that seek to generate – in the case of paid marketing – financial investment in your product or service from potential customers. Campaigns can come in different forms, such as sales campaigns ( these target monetary return for the business as a primary goal), email campaigns (these are delivered to the inbox of potential clients or returning customers to offer deals or promotions and encourage brand loyalty), or social media campaigns (utilising social media platforms as a means of promoting offers, connecting with your clients and establishing a community). 

Bounce Rate: The numerical amount of users who are clicking away from your website and not interacting with any of the pages 

Click-Through-Rate: This could be linked to the percentage of visitors who click on to your website using the links provided in your social media posts or accounts. It could also be a percentage of users who visit your website based upon an online advertisement built upon their search, geographical location and other customer profile factors.  Conversion Rate: The calculated percentage of the website or social media visitors who are performing an interaction with your business. 

Cost-per-Click: This is the investment you make into search engines or websites for the right to advertise your business across their product. 

Dynamic Advertisement Targeting: Similar to SEO, this feature allows you to promote your product or service to the right audience based on data surrounding their searches and individual needs. 

Keyword: Keywords can be used in partnership with SEO for organic marketing campaigns to reach your target audience based upon keywords, phrases or questions that commonly pop up in their searches. 

Meta tags: Meta tags are used for SEO purposes in organic marketing strategies. They help to boost your website/content reach, and target your relevant audience. Meta tags are developed as HTML code that are then added into the <head> section of your content pages. Thus, meta tags are only visible in the behind-the-scenes elements of your SEO process, but they’re an essential ingredient to an effective SEO strategy. 

Meta description tags: When you search for something using a search engine, it usually displays the title of the webpage and then a brief couple of sentences – also known as a slug – that can be either generated from the page automatically or developed specifically by the content creator. If you write the meta description yourself, you can include keywords and phrases that match the content up with common queries, searches and questions asked by search engine users.

Robot meta tags: These are for the search engine itself. They essentially help search engines program where your content will appear on a page of results – the technical terms are ‘indexed’ or ‘followed.’ Think of indexing as ordering or organising and following as a link that works and leads you to the relevant webpage.

Best Practices – The Rovert Digital Guide to a Hybrid Marketing Strategy

Be Relevant, be timely

Whether you’re using paid or organic marketing (or a combination of both), you need to consider the when, how, what, where and why of everything you post/upload to your website. If you post multiple times a day, the likelihood that your post is going to get traction is lower because you aren’t allowing your audience the time to digest the content you’ve put out. Also, look into your buyer personas – what are the lifestyle habits of your potential and current customers? When do they use their social media? What applications do they prefer? What kind of posts resonate the most, and what kind of numbers are you getting? Consider what’s happening in your industry when you post – what’s trending? What time of day do your posts get the most interaction, leads convert the most frequently?

Boost your posts wisely, my friend

That boost button is magical. However, when you’re working with a marketing budget, you need to ensure that you invest intelligently. There’s no point in boosting posts that have no further incentive for your audience/don’t have the potential to gain traction. If you’re encouraging a product introduction to your audience, why not make use of the social media variables such as Reels, Stories, Highlights and Links to string out the promotion and keep your audience engaged. Timing of boosted posts matters too, if you boost a post whilst the majority of your target audience is asleep, then you defeat the purpose of investing in paid marketing.

Schedule, Schedule…Schedule! 

In fact, we’re doing it right now! That’s because we’ve used research across our social platforms to determine what kinds of content are most relevant for our followers. Additionally, staying ahead of the game allows our team to focus on other tasks whilst our social media platforms are pre-prepared. The only other focus then becomes monitoring and noting what our audience makes of the content so that we can pivot accordingly for the months to follow.

Employ a computer to crunch the numbers for you

As good as you may be at designing, writing, producing and recording the content you’re planning to use – the reality is that computers are just unequivocally the experts at providing numerical analysis, based upon large volumes of data. You can use subscription applications such as Databox to help measure post impressions and social media reach – additionally, you can link Databox to your website so that it counts conversions from posts to website clicks.

FAQs 

Is there a word limit for writing effective meta tags?

Keep to approximately 60 characters and try not to use keywords over and over again; this comes off as ungenuine for website users, and it also makes your content look like it has been written by a robot. 

What about meta description tags?

Stick to around 140 and 160 characters. 

Okay, but the whole coding thing sounds pretty complicated. How do I get meta tags and use them if I have no experience with coding?

If you’re unsure of how to code yourself, you can seek help outwardly from an experienced digital marketing agency! However, if you’d like to get into the content-publishing cycle yourself, you can enlist the help of plugins – similar to Chrome extensions – that help do the work for you. Hubspot cites examples such as All In One SEO and Rank Math as helpful SEO tools that can act as an editor and reviewer for any meta tags you write.

How much should you be investing into Google Ads as a medium-small sized business?

This depends on a number of factors related to your marketing strategy. Particularly, how much money your business is going to invest into an entire Google Ads campaign – you may decide to spend $600 a month and divide this amongst different pieces of content. Additionally, remember with PPC that the system works in a bidding process. Keywords are awarded a quality score based upon investment from a business, and then Google ranks them accordingly. Thus, if you find yourself with a higher quality score for a particular keyword, you can plan your budget based upon this. Cost-per-click also helps determine the expense of a monthly Google Ads budget – if you’re working with pricey keywords, the less is more approach may be infinitely more important than simply throwing money at heaps of vaguely related words. 

Depending on your marketing budget as a business, you may be able to shift and adapt your strategy depending on what works through experimentation. Using a combination of paid and organic marketing gives you the flexibility to share your individual voice as a company, but maintain the benefits of fast conversions and financial return. A hybrid approach favours your brand by feeling authentic whilst achieving consistent income and setting your business up for the future. Automating your approach to marketing with the help of digital applications can solidify your approach by allowing your marketing efforts to be productive rather than time-consuming. 

 

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What is Hyper-Personalisation and How Does it Create Meaningful Customer Experiences? https://rovertdigital.com/insights/hyper-personalisation-and-how-it-creates-meaningful-customer-experiences/ https://rovertdigital.com/insights/hyper-personalisation-and-how-it-creates-meaningful-customer-experiences/#respond Wed, 31 May 2023 04:36:19 +0000 https://rovertdigital.com/?p=3233 The post What is Hyper-Personalisation and How Does it Create Meaningful Customer Experiences? appeared first on Rovert Digital.

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Why hyper-personalisation, I hear you ask?

Well, it’s one of the latest trends in marketing. As more AI functions pop up, such as chatbots, generative AI products that you may already use like ChatGPT or Bard or even AI analytics tools, businesses around the globe are automating their ability to communicate with their customers on a whole new level. Gone are the days where cold-calling and random emails are enough to satisfy a client that your business is worth their time and investment.

With the emergence of AI tools, customers have a more powerful example of how to find their voice over customer service journeys; they don’t want to be treated like a transaction, they want to be treated like humans whose pain points are recognised and responded to empathetically by the business they choose to purchase from. In fact, Drift – an AI-based conversational marketing tool – finds that “72% of buyers will switch brands after just one bad experience.

Through this, the importance of understanding your customer as an individual; not even as a demographic, but as an individual, is undeniably important. How do you do that? How do you integrate this into touchpoints for your customer throughout their journey? And how does it improve their experience? Let’s find out!.

What is hyper-personalisation?

Hyper-personalisation is a completely individualised customer experience, based upon the unique needs and pain points (life challenges) of a specific buyer. This is based upon constantly updated data, as well as effective communication between customer and business and the studied analysis of customer choices.As mentioned above, this goes above simply a demographic. 

A personalised customer profile might be: women aged 25-35 who work in the software industry, live in Melbourne, perform data analysis, are passionate about empowerment of women within the tech industry, want to organise their data in a customisable way and are challenged by the need to analyse large volumes of data within their daily work responsibilities.

A hyper-personalised customer profile/experience is far more specific.

It could be something like this: Faye, aged 28, works in business analysis at an energy startup. Her tasks include: managing customer data, analysing trends, recording risks in projects and customer relationship management.

She lives in Carlton, works remotely and deals with clients both nationally and locally. Her business is upscaling, so she is searching for a tool that can support transplanting her data across to a more efficient, larger and better-equipped digital storage facility. Her organisation uses social media tools like Instagram, LinkedIn and TikTok to promote their product.

Faye also enjoys travelling herself, and so one of her challenges is finding a tool that accommodates her lifestyle by operating on some AI features in her absence, as well as fostering collaboration with her co-workers.

Notice the difference between the two?

Firstly, the customer has a name, a personality, lifestyle habits and their needs are the focal point of the profile rather than acting as an end-result or simply a PO to be collected.

How do you actually get this information holistically?

We discussed how quickly customers will change their course of action if they feel they’ve encountered a poor quality, disappointing or unsafe experience. That last factor is perhaps the most important – there are huge upticks in cybercrime at the moment, and hacking is at the top of the list for business-risk.

For example, in a report entitled ‘The Future of Retail Banking’ prepared by Deloitte on hyper-personalisation in the banking industry, it was found that: ‘most respondents [in their survey] would share their geo-location, as opposed to more personal data (e.g., life stage events and health data.)’ So, in curating hyper-personalised customer profiles, trust is an integral factor. And trust is centred around transparency – sure, most of the time people click ‘accept cookies’ without a care in the world, but they’re not likely to follow the same trust-process when it comes to actually entering their own details.

Being transparent means answering the following: 

  • Why are we asking for this information?
  • Is this entry field end-to-end-encrypted?
  • What do we use this information for?
  • Can a customer opt out at any given time?
  • Can a customer speak to someone about what we’re doing with this data?
  • If I’m buying a product, how does this information better enhance my buying experience?

An Example:

And on that last point, we arrive at how you can ethically and holistically collect customer hyper-personalisation data. Let’s say you’re advertising a software product that Faye is going to buy (see above 👆) to help with her data management, and it uses AI. You might work with your website team to install a feature on your site that allows your potential clients to toggle through to their personal preference for what they’re looking for. 

E.g: a field that asks ‘I’m looking for…help with data management‘ that, when filled in, will take your client to the correct product. Additionally, consultation emails or field entries should become far more detailed. 

Explaining why you’re asking personalised questions will begin to build the foundations of trust and transparency required to achieve a strong hyper-personalised customer lifecycle. Best of all, once you’ve received the inputs from your client, you can integrate these with whatever AI programs you may have across your tech suite, meaning you will be able to automate some of these steps – all the while keeping up a stellar standard of service. Another way you can provide customers with the option to get to know one another is through gamification; the B2B industry has the potential to employ AI in partnership with gamified applications or programs to help its users.

For example, let’s say Faye needs an alternative scheduling tool that functions to support her concentration and productivity.

A business who provides that product may be able to amplify its features by allowing Faye to track her project progress or task completion through visually inspirational games – maybe each time you finish something, your character progresses onto a new level. As she does so, Faye can be supported by the application’s ability to prompt, recommend and remind her of upcoming tasks so that she doesn’t have to worry about them herself.

The Power of Behavioural Science on Meaningful Customer Interactions

Returning to the Deloitte report, we should consider the impact of ingrained behavioural practices that inform our decisions. As put by Deloitte, it’s the ‘”what”, “how” and “why” of customers’ behaviour.’ It’s integral to note that customers don’t always put their right foot forward (Doyle and Kibble) because of these internal – and indeed external – lifestyle circumstances. Factors such as financial situation, living conditions, family, social setting and interests can determine why customers do or don’t invest in a product. So, if you think about it, your hyper-personalisation efforts have the power to transform the stability of a customer’s investment and improve their quality of work or lifestyle. If you make a customer feel seen, respected and understood, they are more likely to 

a) recommend your product to other like-customers who have similar needs, 

b) return to buy from you again/renew their subscription or contract and; 

c) make smarter choices with their own investment, building their trust within you as a valued part of their work setup.

Need a Helping Hand?

If you’re wondering how to make hyper-personalisation work for your business and how you can get meaningful customer interactions out of your marketing and sales efforts, allow us to introduce ourselves. Hey there, we’re Rovert Digital, a startup marketing agency whose expertise in one-in-a-million customer journeys extends itself to B2B and B2C capacity. We love seeing your customers feel like they’re the only people in the world, and translate that into our work with you. To get started, book a chat with our team today. 

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Reduce Your Software Budget With These Unsung Marketing Tech Heroes https://rovertdigital.com/insights/reduce-your-software-budget-with-these-unsung-marketing-tech-heroes/ https://rovertdigital.com/insights/reduce-your-software-budget-with-these-unsung-marketing-tech-heroes/#respond Fri, 12 May 2023 03:36:21 +0000 https://rovertdigital.com/?p=3190 The post Reduce Your Software Budget With These Unsung Marketing Tech Heroes appeared first on Rovert Digital.

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You know the big players in MarTech. You’ve read the statistics; you might’ve been using some of their products during the last few years. However, what if your budget capacities have changed since then? To avoid plunging into the fear of the financial unknown, we’re seeking smarter budget and resourcing decisions this year. 

We’ve put together a list of useful and wallet-friendly marketing technology solutions that provide equally stellar results as their spendy counterparts.

The In-House Graphic Designer Of Your Dreams – Canva

No doubt you’ve considered hiring a graphic designer externally, or have debated investing in the Adobe Suite of products. Likely, you’ve put off visual content upgrades because of the cost, and as a result, lack of priority. However, dressing your content to impress for the occasion is important. Introducing…Canva. Canva has millions of free (and some priced) templates which can be used to create copyright-free, unique content for your business. There are endless features suitable for website design, easily transferable to website builders such as WordPress or Squarespace or Weebly. You can also create show-stopping social media content (video and photo), with features such as music, captioning, effects and artist-designed stickers.

Make Your Meetings & Collaboration More Productive and Meaningful – Evernote

If you’re looking for a tool that is similar to Google Workspace, Slack or Salesforce’s Community Cloud that’s cost-effective and perhaps even more detailed, Evernote could be the solution for you. Unlike some of the pricier options, Evernote is an individual application that combines several features from the big-apps. There are various modules of Evernote – including a free package – which allows you to take notes, share with your team, and organise archives for your projects. Additionally, you can integrate Evernote with applications such as Google Calendar to automatically align your meeting notes with their scheduled times. You can even export and store large PDF files as well, making it easy to get your project resources sorted.

A Cutting-Edge Alternative to Salesforce’s Service Cloud – Drift

Looking for a cost-friendly but incredibly innovative way to connect with your customers? Drift is a commerce and sales generating business that looks to transform your customer relationships. Drift provides conversational marketing across a wide array of customer-business connectivity situations such as video, chat or email. Drift uses conversational AI, to create predictability and prompts for your staff when navigating customer interactions. Drift allows you to humanise problem-solving and generate holistic leads, without making your customers feel like they’re talking to a robot, or that they’re just a purchase order.

Create Content that Google Loves Too – Storychief

The buzzword of B2B’s digital sphere over the last few years has been ‘SEO’ (search engine optimisation). Basically, this means ensuring that your content is readable by Google, thus boosting your website and content onto the very front page of the search results for potential and recurring customers. Storychief is a combination of Answer The Public, Google Analytics and Salesforce. It allows you to get instant insights into SEO keywords that connect with your target demographic and potential customers. For a productivity boost, try Storychief’s in-built AI copywriter or get your scheduling done across several social media platforms/websites in a singular space.

Data Management That Doesn’t Deplete Your Budget – Proof Analytics and Databox

If you’ve heard of Salesforce’s Einstein Analytics, and have been looking for a cheaper – but equally as effective – alternative, these two applications might be the just solution you need. Proof Analytics is a Salesforce partner tool – meaning it runs the same insights you’d get on Salesforce; including budget projections, digital compliance, scaling and campaign/project management, all at a way more cost-effective price point. Similarly, Databox can help you with analysis for your social media posts – including interactivity, click-rate, lead generation, demographic insights and real-time customer updates. Databox operates at a much friendlier price-point than most of its competitors, and is simple to navigate.

MarTech database compiles thousands of marketing technology applications and demonstrates how to create your ideal marketing tech stack. You can research competitor companies within your industry and compare what products are part of their tech stack, and then discover cost-effective solutions for your business needs. We recommend making use of the filtering tabs in order to find the most relevant applications for your needs. You don’t always need to make external hires or spend a fortune on popular software solutions because there are companies and products out there that are exactly what you need, for the price that suits you.

So the main takeaway is this – you can make those changes and innovations to your business without spending an absolute fortune. Based on B2B business experiences so far this year, we know that sometimes the key to staying alive when times get tough is just being ready to accept change. It isn’t easy, but as a startup owner, you’re built for challenges and you’re way stronger than you think. If you find yourself in need of a boost, you can always chat to us at Rovert Digital and we can talk through the next steps for growing your business, and overcoming those obstacles together.  

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How to Use AI for Project Management, Better Collaboration and Integrations https://rovertdigital.com/insights/how-to-use-ai-for-project-management-better-collaboration-and-integrations/ https://rovertdigital.com/insights/how-to-use-ai-for-project-management-better-collaboration-and-integrations/#respond Fri, 28 Apr 2023 01:44:02 +0000 https://rovertdigital.com/?p=3148 The post <strong>How to Use AI for Project Management, Better Collaboration and Integrations</strong> appeared first on Rovert Digital.

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In times of digital uncertainty, we need all the familiarity and ease we can get. With the help of AI tools, we can make aspects of our business cycle infinitely faster – and more accurate – than they were before. Whether you’re managing a team that works remotely, or is spread out across the world, you can use AI to connect in meaningful ways. AI is also revolutionising the project management sphere. Complicated tasks like data organisation or projecting budget figures – tasks that require serious time (aka blood, sweat and tears) – can now be managed efficiently by AI tools. Best of all, most AI tools are compatible across various platforms, meaning you can integrate them with whatever systems your business already uses. 

Today we’re going to unpack just how you can use AI to save you time and money. Whether you’re using Bard, ChatGPT, EinsteinGPT or any other AI tools, let’s learn how your business can benefit from them.

AI Can Foster Better Team Connectivity and Wellbeing

In 2018, The Harvard Business Review found that across 1,500 companies, [they] found that firms achieve the most significant performance improvements when humans and machines work together. With AI, you can collaborate easier. Applications like Slack can integrate with EinsteinGPT to summarise and effectively compile all of your meeting and conversation notes into one document. AI features on Google can also suggest events for your calendar, such as automatically creating a template for regular meetings, so that there’s no additional admin on your end. Koko, an AI tool created by MIT Media Lab, is curated to give empathetic and detailed follow-up responses when you share that you’re stressed.

AI Can Offer Creative Solutions, Quickly

We’re not suggesting that human artists, graphic designers or content-marketers get replaced with computers any time soon, however they can be greatly assisted by AI tools. For example, tools like Canva or ChatGPT can use data inputs to create an authentic design for you. So, you could enter: ‘Design me a moodboard for a blog on new FinTech in 2023.’ Please be aware that AI software is not perfect, and there are still risks that it will generate ‘hallucinations’ which are false information. Additionally, there is the possibility of it generating inappropriate content, so ensure that you report that to the product creators using the provided option.

AI can troubleshoot for you

There are certainly some interactions that computers aren’t cut out for, but there are others that are perfectly suited to Livechat or Chatbots; think of it like an automatic digital chat conversation that can respond to your customers at any time, and anywhere. With AI, you can train your Chatbot to respond to frequently asked questions with Conversational AI templates, follow up on purchase orders or supply information to your customers. For example, Banker.com reports that Monzo, utilises AI-collected customer data to identify specific pain points, thus empowering customer service representatives to handle 85% of daily business queries directly, without the need for consultation with the…data team.

AI & Financial Security

If you are project managing, or are working with large volumes of customer/stakeholder financial data, it can be difficult to be assured that your system is:

a) safe, and;
b) effective at satisfying customer needs

According to Deloitte, “94% of banks are unable to provide customers with the kind of hyper-personalisation they currently prefer.” Some AI platforms are able to run diagnostics on customer financial profiles, to ensure that you are on track for product delivery, as well as offering projected figures and prompts to take action if you need to.

The takeaway?

AI is not the standalone miracle that’s going to resolve every single bottleneck in your business or eliminate customer queries altogether. But when AI partners with human interactivity, it can become the driving force for quality over quantity business interactions. You don’t need to spend a fortune on AI – a lot of applications you’re already using, such as Google, Microsoft and Asana already have AI functions built into them, and can kick off your AI journey without burning a hole in your software budget. 

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How to Take Care Of Your Mental Health While Working Remotely https://rovertdigital.com/insights/how-to-take-care-of-your-mental-health-while-working-remotely/ https://rovertdigital.com/insights/how-to-take-care-of-your-mental-health-while-working-remotely/#respond Thu, 27 Apr 2023 00:45:36 +0000 https://rovertdigital.com/?p=3137 Working remotely has become the new normal for the majority of us in recent years, but it can also come with its own set of challenges. When it comes to maintaining good mental health, it’s actually a lot like taking care of your physical health; consistent progress is key, no matter if you slow down or are feeling great.

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How to Master TikTok Advertising for B2B https://rovertdigital.com/insights/how-to-tiktok-advertising-b2b/ https://rovertdigital.com/insights/how-to-tiktok-advertising-b2b/#respond Fri, 21 Apr 2023 05:16:41 +0000 https://rovertdigital.com/?p=3118 The post How to Master TikTok Advertising for B2B appeared first on Rovert Digital.

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It’s everywhere. In fact, you’ve probably just stopped scrolling through your TikTok feed to read this blog. It has rapidly grown in popularity and become a major player in the social media landscape over the last few years. And additionally, it’s become a logical place to advertise.

While it may seem like a platform primarily geared towards consumer-facing brands, TikTok can be an effective advertising tool for B2B companies to reach new audiences. According to Business Insider, “Nearly 40% of Gen Z prefers using TikTok and Instagram for search over Google, according to Google’s internal data.”

Know your audience

TikTok has a diverse user base, but the majority “(60%) of consumers [are] between the ages of 16 and 24.” (Brandastic 2021 in Shu-Chuan Chu, Tao Deng & Juan Mundel (2022): The impact of personalization on viral behaviour intentions on TikTok: The role of perceived creativity, authenticity, and need for uniqueness, Journal of Marketing Communications.) Understand the demographics of your target audience and see if they align with TikTok’s user base. As well as advertising actual products, you’ll find that a lot of TikTok’s most popular marketing content tends to fall under the educational or problem-solving bracket. Short-form videos from the B2B sphere can appeal to younger content-consumers. For example, Mondaydotcom has innovated their B2B content and advertising to suit the interests of their target audience – they’ve done this through implementing “trending sounds” (social insider).

Get creative with your content

TikTok is all about creativity and entertainment. Instead of pushing a sales pitch, focus on creating engaging and informative content that will educate your target audience about your product or service. As above, introducing the faces behind your company and providing some “tutorial”-like content can help make B2B accessible. Or, look at it from the perspective of someone wanting to enter the B2B workforce; you could unpack skillsets like ‘Tips for Writing Kick-Ass Press Releases’ or ‘How to Master WordPress.’ For example, Adobevideo uses TikTok to create tutorials featuring their suite of products, and have since seen upwards of “300K followers and 1M likes.” You could even consider making a series of TikToks, which brings us onto the power of hashtags…

Utilise hashtags

Hashtags are a powerful tool on TikTok, and they can help you reach a wider audience. They group your TikToks with related content, thereby programming the algorithm to frequently boost your posts to appear on the ‘For You Page’ and the FYP of others with similar interests. You might be able to ‘respond to’ or ‘duet’ with other TikTok artists to broaden your reach. Research relevant hashtags that are related to your industry by following other industry professionals and include them in your post captions. For example, Up is a digital bank which uses the hashtags “#FinTok, #PersonalFinance and #MoneyTok” to boost their posts alongside the Spark Ads function. 

Use influencer marketing

Influencer presence and promotion is the new offshoot of celebrity endorsement. TikTok reports that “67% of TikTok users agree that the platform inspired them to shop even when they weren’t looking to do so.” Influencers tend to project a lifestyle or career that people want to echo – on a very general level. Getting influencer endorsement or partnership on TikTok can be a great way to reach a wider audience and build trust with prospective customers – or employees! Partner with influencers in your industry to create sponsored content that showcases the value of your product or service. Or consider utilising influencers to create educational content that isn’t outwardly “advertising heavy.” According to TikTok’s TikTok Marketing Science US Holiday Shopping Behavior Custom Research 2020 74% of TikTok users say that TikTok has inspired them to find out more about a product or brand online.” 

Take advantage of TikTok’s ad formats

TikTok offers a wide variety of ad formats, such as brand takeovers, in-feed videos, and branded hashtag challenges/trends. Experiment with different ad formats to see which one works best for your business. The good thing about TikTok is that trial and error is your best friend; you can save drafts and come back to them later, so you can always change things up. If you’re using “in-feed” advertisements, there are plenty of ad-formats to choose from, including: “branded effects (sharable stickers and filters), and branded hashtag challenges” (TikTok, in Shu-Chuan Chu, Tao Deng & Juan Mundel) For example, B2B company Social Dot uses Spark Ads in partnership with TikTok to promote digital business and their product. According to TikTok, Social Dot has seen a “44% increase in followers…1.7M Video Views.” 

Measuring your ROI

TikTok’s analytics tool can help you track the performance of your ads and understand how they are impacting your business. Make sure to track your ROI and adjust your strategy accordingly. You can view engagement insights such as the amount of views, likes, shares and saves within the analytics tab of each TikTok, and then deduce what kinds of content are most engaging for your target audience. For example, TaxDown, located in Spain and assisting income tax in tax returns, used Spark Ads’ “interest segmentation for audience targeting…they saw that +35ys were converting at higher rates than Gen Z which helped them increase and scale out accordingly.audience n to track their conversion rates.” 

Keep TikTok’s advertising policies in mind

TikTok has strict policies for advertising, so make sure to familiarise yourself with them before running any ads. This will help you to avoid any potential violations. You can view TikTok’s advertising terms and conditions here.

By understanding the unique features and capabilities of TikTok and utilising them effectively, B2B companies can use the platform to reach a younger, tech-savvy audience.

There’s a steady shift toward hiring a wide range of generational experience in both B2B and B2C content-marketing because diverse perspectives drive meaningful business results. Mastering TikTok could unlock quality lead generation opportunities as well as lots of potential hires! 

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10 Tips for Improving Lead Quality https://rovertdigital.com/insights/10-tips-for-improving-lead-quality/ https://rovertdigital.com/insights/10-tips-for-improving-lead-quality/#respond Thu, 20 Apr 2023 01:28:37 +0000 https://rovertdigital.com/?p=3069 Building meaningful relationships with your customers and generating consistent leads is how your business makes its way in the world. But how do you make sure you’re building the right relationships that will last and foster customer loyalty?

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How to Market for Gen-Z (Written by a Gen-Z’er) https://rovertdigital.com/insights/how-to-market-for-gen-z/ https://rovertdigital.com/insights/how-to-market-for-gen-z/#respond Thu, 23 Mar 2023 02:09:05 +0000 https://rovertdigital.com/?p=2980 The post <strong>How to Market for Gen-Z (Written by a Gen-Z’er)</strong> appeared first on Rovert Digital.

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Are you down with the lingo?

If so, you’re not a regular marketer, you’re a cool marketer; shoutout to all the ‘Mean Girls’ fans out there. We’re only half joking, by the way. And, let me tell you, (as a real life Gen-Z specimen writing this blog), Gen-Z has a fine-tuned eye for marketing and sales efforts; it’s everywhere we look, in pretty much all the content we consume. Generation Z, also known as Gen-Z, is the demographic group born between 1997 and 2012.

As they enter the workforce and become decision-makers in their companies, it’s important for businesses to understand how to engage with this group in a marketing context. Maybe Gen-Z will let you sit with them…let’s go!

Use social media

Gen-Z is the most connected generation yet, and they use social media to research and make purchasing decisions. Having a strong presence on platforms like Instagram, TikTok, and LinkedIn can help you connect with this group and establish your brand as a thought leader. Gen-Z’ers really do their research. On everything. Especially when investing in a product – Reddit is a huge one for informing real, unfiltered opinions of products.

 

Be authentic

Gen-Z values authenticity and transparency. They can spot insincerity a mile away, so make sure your messaging and branding are true to your company’s values. Advertising is a massive part of our lives – it’s everywhere from social media, TV, video games, streaming platforms. Gen-Z’ers are more likely to purchase from you if your values align with theirs; customers want to know what they are supporting, where the money is being spent, sustainability impacts, human rights impacts and company commitment to making positive change.

 

Create engaging content

Gen-Z’ers tend to have a shorter attention span on average, so your content needs to be visually appealing, easy to consume and share. According to Forbes, Gen-Z’ers have an average attention span of “8 seconds.” For myself, I’ve found that simplicity in storyline and creative graphics, with accessibility, and diverse representation gets my attention. Think about how much scrolling the average Gen-Z’er does everyday (or don’t, because it’s actually quite depressing) and ask yourself; what would make them stop scrolling and watch or share your content?

 

Be responsive

Part of living in a 24/hr news-cycle and with the instantaneous function of social media, means that Gen-Z’ers are used to immediate responses. Also, we have placed even more value on immediate service. Make sure your customer service team is able to respond quickly to inquiries and queries; Gen-Z isn’t afraid of guided, collaborative problem-solving either with IT-based features such as interacting with Livechat or Chatbots. We got it!

 

Use influencer marketing

Gen-Z’s relationship with trends is primarily propelled by the surge of influencers or social media personalities. Partnering with an influencer can help you reach a wider audience and build trust with this demographic. Influencer marketing is a fantastic way to work out what’s trending in your demographic, because influencers tend to be in a space where communication and opinions are openly publicised.

 

Offer personalisation

Personalised offers, tailored recommendations, and a personalised shopping experience can increase satisfaction and loyalty. And with the surge in AI tools offering chain-of-thought prompts for software, you’ll be able to use a wide range of customer data to get action recommendations automatically. While Gen-Z’ers tend to be more fastidious in their approach to making a purchase, cracking the algorithm can boost your product to your dream customer’s homepage is how you can trigger confidence and faster decision-making. This comes with knowing what social media platforms to use, what deals to promote and when.

 

Be environmentally conscious

Gen-Z is at the forefront for global climate change response efforts. You only have to look so far as the huge surge in thrifted fashion or carbon neutral finance and software companies to see that Gen-Z is partnering with businesses who are enacting the change they want to see in the world.


Show us the value

Majority of Gen-Z is cost-conscious and want to see the value of the product or service before making a purchase. Cost of living is up there right now, and even those in a position to buy/invest in a product aren’t spending without consideration. For example, I myself compiled huge lists of research and cross-referenced company offers before choosing my financial partner, of sorts. Not everyone will be quite so vigilant (read: nerdy) but it’s still more than likely that additional care is put into product investment. Highlight the benefits of your product or service and demonstrate how it can solve problems for your customer.

Ready for me to blow your mind?

We’re a marketing team made up of many generations (including Gen Z). We can help you connect with your Gen-Z’ers. But that’s only a fragment of what we do here at Rovert Digital. We’re passionate about everything B2B and B2C marketing and sales.

To discover what we can do for your ROI and brand discovery, book a chat with our team today!

 

 

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Self-motivation Tips for Business Owners – Be Your Own #1 Cheerleader https://rovertdigital.com/insights/self-motivation-tips-for-business-owners-be-your-own-1-cheerleader/ https://rovertdigital.com/insights/self-motivation-tips-for-business-owners-be-your-own-1-cheerleader/#respond Wed, 22 Mar 2023 05:38:57 +0000 https://rovertdigital.com/?p=2974 The post <strong>Self-motivation Tips for Business Owners – Be Your Own #1 Cheerleader</strong> appeared first on Rovert Digital.

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There’s that funny old saying: when the going gets tough, the tough get going. And that’s exactly what we’re going to chat about today: self-motivation. For startup owners, or anyone in the business sphere for that matter, a lot of the time you might be working on your own. Late nights, early mornings in front of your laptop trying to code that software or fix your website for the thousandth time. These can add up into stress, the kind of stress you’re too stressed to acknowledge. So, how do you motivate yourself to work smarter, not harder? Let’s unpack that now.

Set SMART goals

Having a clear idea of what you want to achieve will help you stay focused and motivated. Make sure your goals are specific, measurable, attainable, relevant, and time-bound (SMART). Write them down and stick ‘em where they’re visible when you’re working.

 

Break down your daily to-do’s

Take it from someone who used to multitask across a hundred different unfinished projects – prioritise. It will take away that overwhelming feeling and turn it into fuel for getting stuff done. I would highly recommend looking into a scheduling tool like Asana or even just using a checklist on your daily planner. It’s super satisfying to customise & mark-off tasks.

 

Create a plan of action

Having an outline before you start is crucial for staying motivated. If you’re going through a tough patch with your mental health, it will be great to turn to your plan. Questions you could write answers for might include: what do I do to calm myself down if I’m feeling overwhelmed at work? What conditions help me work best? What time of day am I most productive?

 

Flip the negative bias

Our brains are wired to take the negative approach, the safe and survivalist route. That’s great when you’re running away from a very hungry lion, but not so great when you’re trying to make work less stressful. Anxiety or stress on a base level are actually an almost identical composition to excitement. So, try to challenge your mindset when it tells you that you’re anxious. You can, over time, trick your brain into relishing the anxious feeling.

Reward yourself

Celebrate your progress and achievements. Reward yourself for reaching milestones and for staying on track.

Stay accountable

Share your goals with a friend, family member, or mentor and ask them to hold you accountable. You’ll have someone to share your successes with, and when motivation is low, it can completely change your mood to simply call someone who gets you.

Stay flexible

Be open to change and be willing to adjust your plan if necessary. Inevitably, you’ll encounter hurdles somewhere along the road, so it’s beneficial to reevaluate your relationship with setbacks from the outset. They’re totally necessary – you wouldn’t savour the end product without the hustle and challenge to get there.

Take care of yourself

Maybe I sound like the broken record of every twenty-something mindfulness guru, but it really is integral to get the basics down-pat. Make sure you’re getting enough sleep, eating well, and moving around. When you take care of yourself, you’re better able to take a more consistent approach to your goals

Exercise Daily

Incorporating exercise into your daily routine can help establish a sense of discipline and structure, which can carry over into other areas of your life and further enhance your motivation. When you feel physically capable and confident, you are more likely to approach tasks with a positive attitude and greater motivation. Your body releases endorphins when you break a sweat; these hormones promote happiness and reduce stress.

At Rovert Digital, we like to keep it real. We know not every day will have you feeling like some harried academic scholar who writes 5,000 words a day. And you know what? Embrace that. As a startup/business owner, you’re handling a lot of stuff on your lonesome, and you’re doing a great job. We’re proud of you! 

 

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