In times of digital uncertainty, we need all the familiarity and ease we can get. With the help of AI tools, we can make aspects of our business cycle infinitely faster – and more accurate – than they were before. Whether you’re managing a team that works remotely, or is spread out across the world, you can use AI to connect in meaningful ways. AI is also revolutionising the project management sphere. Complicated tasks like data organisation or projecting budget figures – tasks that require serious time (aka blood, sweat and tears) – can now be managed efficiently by AI tools. Best of all, most AI tools are compatible across various platforms, meaning you can integrate them with whatever systems your business already uses.
Today we’re going to unpack just how you can use AI to save you time and money. Whether you’re using Bard, ChatGPT, EinsteinGPT or any other AI tools, let’s learn how your business can benefit from them.
AI Can Foster Better Team Connectivity and Wellbeing
In 2018, The Harvard Business Review found that across 1,500 companies, [they] found that firms achieve the most significant performance improvements when humans and machines work together. With AI, you can collaborate easier. Applications like Slack can integrate with EinsteinGPT to summarise and effectively compile all of your meeting and conversation notes into one document. AI features on Google can also suggest events for your calendar, such as automatically creating a template for regular meetings, so that there’s no additional admin on your end. Koko, an AI tool created by MIT Media Lab, is curated to give empathetic and detailed follow-up responses when you share that you’re stressed.
AI Can Offer Creative Solutions, Quickly
We’re not suggesting that human artists, graphic designers or content-marketers get replaced with computers any time soon, however they can be greatly assisted by AI tools. For example, tools like Canva or ChatGPT can use data inputs to create an authentic design for you. So, you could enter: ‘Design me a moodboard for a blog on new FinTech in 2023.’ Please be aware that AI software is not perfect, and there are still risks that it will generate ‘hallucinations’ which are false information. Additionally, there is the possibility of it generating inappropriate content, so ensure that you report that to the product creators using the provided option.
AI can troubleshoot for you
There are certainly some interactions that computers aren’t cut out for, but there are others that are perfectly suited to Livechat or Chatbots; think of it like an automatic digital chat conversation that can respond to your customers at any time, and anywhere. With AI, you can train your Chatbot to respond to frequently asked questions with Conversational AI templates, follow up on purchase orders or supply information to your customers. For example, Banker.com reports that Monzo, utilises AI-collected customer data to identify specific pain points, thus empowering customer service representatives to handle 85% of daily business queries directly, without the need for consultation with the…data team.
AI & Financial Security
If you are project managing, or are working with large volumes of customer/stakeholder financial data, it can be difficult to be assured that your system is:
a) safe, and;
b) effective at satisfying customer needs
According to Deloitte, “94% of banks are unable to provide customers with the kind of hyper-personalisation they currently prefer.” Some AI platforms are able to run diagnostics on customer financial profiles, to ensure that you are on track for product delivery, as well as offering projected figures and prompts to take action if you need to.
The takeaway?
AI is not the standalone miracle that’s going to resolve every single bottleneck in your business or eliminate customer queries altogether. But when AI partners with human interactivity, it can become the driving force for quality over quantity business interactions. You don’t need to spend a fortune on AI – a lot of applications you’re already using, such as Google, Microsoft and Asana already have AI functions built into them, and can kick off your AI journey without burning a hole in your software budget.
